IT Support Solutions 1300 20 55 44

IT Support Melbourne

FTSglobal is a specialist in providing support solutions to businesses. Our director has been in the business of providing IT support for over 18 years and has developed a unique and easy to understand engagement model for organisations wanting to purchase support solutions from FTSglobal. Our LAN suite of services is listed below, LAN is the acronym for Local Area Network, with services developed to watch, manage, help and work on, in and with Local and Wide Area Networks.

LANwatch ®

FTSglobal offers a 24/7 remote monitoring and alerting service called LANwatch. All infrastructure within a corporate network is proactively monitored, with customized alerts configured based on the business strategy and critical operational needs. LANwatch is offered as a month to month subscription service and is governed by a service level agreement with guaranteed response times.

LANmanage ™

Remote management and administration of your critical business infrastructure and applications, whether they are hosted in the cloud or at a physical location. LANmanage, when used together with LANwatch, provides a proactive alerting and risk mitigation strategy for your business. FTSglobal will monitor and automatically respond to a detected incident ensuring that productivity remains unaffected. LANmanage is offered as a month to month subscription service and is governed by a service level agreement with guaranteed response times.

LANhelp ™

Helpdesk support is essential for end users when technology doesn’t work the way it is expected. To quote Dr Alfred Lanning “There have always been ghosts in the machine. Random segments of code, that have grouped together to form unexpected protocols“. Sometimes things happen that cant be explained, a monitor going blank when all cables and power are on and connected, you press a key on your keyboard and get a strange character, emails randomly vanishing. FTSglobal has created a FREE knowledgebase that is available to the public that addresses common technology misdemeanors. FTSglobal has also set up a helpdesk portal that tracks helpdesk tickets submitted via email, phone, sms or raised on behalf of a client. LANhelp is offered as an ad-hoc remote helpdesk support service or a month to month subscription and is governed by a service level agreement with guaranteed response times.

LANworks ®

When you need someone onsite to setup a router or modem, install or fix a computer, conduct proactive investigative troubleshooting, maintenance or administration then LANworks is what you will require. FTSglobal offers ad-hoc rates for random onsite callouts or discounted subscription rates for regular onsite service. Do you need a consultant onsite for 3 hours a week or more during a given week, to help run your IT but don’t want to employ a dedicated IT person? Then a LANworks subscription is something you need to consider. LANworks is offered as part of a month to month support subscription and is governed by a service level agreement.
Solutions

Month to Month Support Subscriptions

Month to Month Support Subscriptions

Month to Month Support Subscriptions

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FTSglobal does not believe in lock in contracts, our subscription model allows month to month support subscriptions and you can cancel at any time with 30 days notice. Our goal is to provide support solutions that will drive your business success so IT adds cash to your bottom line instead of taking it away. If you would like a FREE no obligation quote on a month to month support solution customized for your business please contact us for more information.